Returns & Exchanges

At David Austin Roses, we want you to be completely satisfied with your luxury fashion purchase. If your item is not a perfect fit, you may return or exchange it within 30 days of delivery provided it is in its original, unworn condition.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items in their original David Austin Roses packaging, ensuring all designer tags and hygiene seals remain intact.

3

Attach the Shipping Label

Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and retain your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing